Terms of Service

Last Updated: February 8, 2026 · Effective: February 8, 2026

1. Acceptance of Terms

By downloading, accessing, or using the Twin mobile application ("App," "Service," or "Twin"), available at https://thetwin.app, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms," "Agreement"). If you do not agree to all of these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you and Twin Technologies, Inc. ("Company," "we," "us," or "our"), a Delaware corporation with its principal place of business at 1209 Orange Street, Wilmington, Delaware 19801, United States. We reserve the right to modify these Terms at any time, with or without notice. Changes will be posted at https://thetwin.app/terms. Your continued use of the Service after any modifications constitutes acceptance of the revised Terms.

These Terms incorporate by reference our Privacy Policy, Community Guidelines, and any other policies referenced herein. Together, these documents form the complete agreement between you and the Company regarding your use of the Service.

2. Eligibility

To use Twin, you must:

  • Be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater)
  • Be legally able to enter into a binding contract in your jurisdiction
  • Not be prohibited from using the Service under applicable law
  • Not have been previously banned, removed, or suspended from the Service
  • Not be a registered sex offender in any jurisdiction
  • Not be currently married or in a legally recognized domestic partnership (unless legally separated)
  • Provide accurate and truthful information during registration

By creating an account, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify your eligibility at any time and to terminate accounts that do not meet these requirements.

3. Account Registration and Security

To access Twin's features, you must create an account. Account creation requires authentication through Google, Apple, or phone number verification. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your information to keep it accurate
  • Maintain the security and confidentiality of your login credentials
  • Maintain only one account per person
  • Not share your account with anyone else
  • Immediately notify us of any unauthorized use of your account

You are solely responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account.

Account Modification Rights: You acknowledge and agree that we have the absolute and unrestricted right to modify, suspend, or terminate your account at any time, for any reason or no reason, with or without notice. We may edit, remove, or modify any content associated with your account; adjust your account settings, visibility, or matching preferences; prioritize or deprioritize your profile in matching algorithms; and remove matches, connections, or communications from your account.

4. User Conduct

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Harass, abuse, stalk, threaten, defame, or intimidate other users
  • Post content that is defamatory, obscene, pornographic, violent, or offensive
  • Impersonate any person or entity, or falsely state your affiliation
  • Use the Service to solicit money, promote commercial activities, or engage in fraud
  • Upload viruses, malware, or other harmful code
  • Attempt to access other users' accounts or private information
  • Use automated means (bots, scrapers, crawlers) to access the Service
  • Create multiple accounts or accounts for someone else
  • Share explicit or sexually suggestive content without appropriate context
  • Engage in discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Use the Service to collect information about other users without their consent
  • Facilitate any illegal activity or encourage others to violate any law
  • Use the Service while under the age of 18

We reserve the right to investigate and take appropriate action against anyone who violates these rules, including removing content, issuing warnings, suspending or terminating accounts, and reporting to law enforcement.

5. User Content and License Grant

You retain ownership of content you post on Twin ("User Content"), including photos, text, and messages. By posting User Content, you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in connection with operating, promoting, and improving the Service, and for any other lawful purpose, including but not limited to:

  • Displaying your profile to other users
  • Training and improving AI and machine learning models
  • Marketing and promotional materials
  • Research and development
  • Creating aggregated or anonymized datasets

This license survives termination of your account. You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate any third party's rights, including intellectual property, privacy, or publicity rights.

We may remove any User Content that violates these Terms or our Community Guidelines at our sole discretion, without notice or liability.

6. Matching and Connections

Twin uses proprietary algorithms and artificial intelligence to suggest potential matches. You acknowledge and agree that:

  • We do not guarantee the accuracy, quality, or reliability of matching algorithms
  • We do not guarantee the quality, safety, or intentions of suggested matches
  • We do not guarantee that you will receive any matches
  • We do not guarantee that matches will lead to successful relationships
  • We do not guarantee the authenticity, accuracy, or truthfulness of other users' profiles
  • We do not conduct criminal background checks on users
  • We do not verify the identity, background, character, or intentions of any user beyond basic account verification

Assumption of Risk: You are solely responsible for your interactions with other users, whether online or offline. You expressly assume all risks associated with using the Service, including but not limited to risks of physical harm, emotional distress, property damage, financial loss, or death arising from interactions with other users. We strongly recommend meeting in public places, telling someone about your plans, and exercising caution.

7. AI-Powered Features and Data Processing

Twin utilizes artificial intelligence, machine learning, and automated processing for various features including:

  • Photo analysis, face detection, and profile verification
  • Match recommendations and compatibility scoring
  • Content moderation and safety screening
  • User behavior analysis and pattern recognition
  • Conversational AI features (icebreakers, date suggestions)
  • Fraud detection and prevention

By using Twin, you expressly consent to the processing of your data, including photos, messages, and personal information, by AI systems, including third-party AI services. You acknowledge that AI-generated results may not always be perfect, accurate, or appropriate, and you agree not to hold us liable for any AI-related errors, decisions, or outcomes.

You may request human review of any significant AI-driven decision by contacting support@thetwin.app.

8. Fees, Payments, and Subscriptions

8.1 Twin+ Subscription

Twin offers optional auto-renewable subscriptions ("Twin+") that provide additional features. Subscription details, including pricing and features, are displayed in the App.

8.2 Billing and Renewal

  • Payment will be charged to your Apple ID or Google Play account at confirmation of purchase
  • Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period
  • Your account will be charged for renewal within 24 hours prior to the end of the current period at the then-current subscription rate
  • Any unused portion of a free trial will be forfeited upon subscription purchase

8.3 Cancellation

You can manage and cancel subscriptions in your App Store or Google Play Store account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.

8.4 Refunds

Refund requests must be directed to Apple or Google in accordance with their respective refund policies. We do not process refunds directly.

8.5 In-App Purchases

The App may offer consumable purchases such as Super Likes, tokens, and other virtual items. These purchases are non-transferable, non-refundable (except as required by applicable law), and have no real-world monetary value. Unused tokens do not expire but cannot be transferred or exchanged for cash.

8.6 Price Changes

We reserve the right to change subscription prices at any time. Price changes will take effect at the start of the next subscription period following the date of the price change. Your continued use of the Service after a price change constitutes your agreement to pay the new price.

9. Safety, Reporting, and Community Standards

Your safety is important to us. We implement AI-powered content moderation, user reporting and blocking functionality, and review reported content within 24 hours. If you encounter inappropriate behavior:

  • Use the in-app report feature to flag users or content
  • Block users you do not wish to interact with
  • Contact our safety team at safety@thetwin.app
  • In case of immediate danger, contact local law enforcement immediately

Safety Recommendations: Never share financial information with other users. Always meet in public places for first meetings. Tell a friend or family member about your plans. Trust your instincts — if something feels wrong, report it.

We review all reports and take appropriate action, which may include warnings, temporary suspensions, permanent bans, and reporting to law enforcement where appropriate.

10. Privacy

Your use of Twin is also governed by our Privacy Policy, available at https://thetwin.app/privacy, which describes how we collect, use, disclose, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

11. Intellectual Property

The Service, including all content, features, functionality, and software (excluding User Content), is owned by Twin Technologies, Inc. and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Twin name, logo (interlocking hearts), and all related names, logos, product and service names, designs, and slogans are trademarks of Twin Technologies, Inc. You may not use such marks without our prior written permission.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Service or any part thereof without our express written consent.

Feedback: Any feedback, suggestions, ideas, or improvements you provide regarding the Service become our exclusive property. You hereby assign to us all right, title, and interest in and to such feedback without any obligation of compensation or attribution.

12. Communications Decency Act (Section 230)

Twin is an interactive computer service as defined by Section 230 of the Communications Decency Act (47 U.S.C. § 230). We are not the publisher or speaker of any User Content. We are not liable for any User Content posted, uploaded, or transmitted by users of the Service. We reserve the right, but have no obligation, to monitor, edit, or remove User Content at our sole discretion.

13. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT:

  • The Service will be uninterrupted, secure, or error-free
  • Any defects or errors will be corrected
  • The Service is free of viruses or other harmful components
  • Any matches or connections will lead to a relationship
  • Other users' profiles are accurate or truthful
  • AI recommendations will be accurate, suitable, or appropriate
  • The Service will meet your requirements or expectations

WE DO NOT VERIFY THE IDENTITY, BACKGROUND, CHARACTER, OR INTENTIONS OF ANY USER. WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OR THEIR COMPATIBILITY WITH YOU.

YOU USE THE SERVICE AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER ON OR OFF THE SERVICE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TWIN TECHNOLOGIES, INC., ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR:

  • Loss of profits, revenue, or goodwill
  • Loss of data or data breach
  • Personal injury or emotional distress
  • Property damage
  • Substitute goods or services
  • Any matter beyond our reasonable control

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

WE ARE NOT LIABLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless Twin Technologies, Inc., its affiliates, and their respective directors, officers, employees, agents, partners, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorneys' fees and legal costs) arising from:

  • Your use of or access to the Service
  • Your User Content
  • Your violation of these Terms
  • Your violation of any third party's rights, including intellectual property, privacy, or publicity rights
  • Your interactions with other users, whether online or offline
  • Your negligent or willful misconduct
  • Any claim that your User Content caused damage to a third party

This indemnification obligation will survive the termination of these Terms and your use of the Service.

16. Dispute Resolution and Arbitration

Informal Resolution: Before filing any formal dispute, you agree to first contact us at legal@thetwin.app and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration: IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, YOU AND WE AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in Wilmington, Delaware, or at another mutually agreed location, or via telephone/video conference.

CLASS ACTION WAIVER: YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING.

JURY TRIAL WAIVER: YOU AND WE HEREBY WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE.

Opt-Out: You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@thetwin.app within 30 days of first accepting these Terms. The opt-out notice must include your full name, email address, and a clear statement that you wish to opt out.

Exceptions: Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction. Claims relating to intellectual property infringement may be brought in court.

17. Termination

You may terminate your account at any time through the App (Settings > Account > Delete Account) or by contacting support@thetwin.app.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including but not limited to violation of these Terms. Upon termination:

  • Your right to use the Service immediately ceases
  • Your profile will be removed from the platform
  • Your data will be handled according to our Privacy Policy
  • Active subscriptions will not be refunded for the remaining period
  • Any virtual items, tokens, or credits will be forfeited

The following sections survive termination: User Content and License Grant, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and any other provisions that by their nature should survive.

18. Apple App Store Additional Terms

If you downloaded the App from the Apple App Store, the following additional terms apply:

  • These Terms are between you and Twin Technologies, Inc. only, and not with Apple Inc.
  • Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App
  • In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any). Apple has no other warranty obligation with respect to the App
  • Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App
  • In the event of any third-party claim that the App infringes that third party's intellectual property rights, Twin Technologies, Inc., not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim
  • Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary

19. Google Play Store Additional Terms

If you downloaded the App from Google Play, the following additional terms apply:

  • Your use of the App is also subject to Google Play's Terms of Service
  • Twin Technologies, Inc., not Google, is solely responsible for the App, its content, maintenance, support services, and any claims related thereto
  • Google is not responsible for addressing any claims by you or any third party relating to the App

20. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Subject to the arbitration provisions above, any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Wilmington, Delaware, and you hereby consent to personal jurisdiction and venue therein.

21. General Provisions

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements.

Force Majeure: We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or internet disruptions.

Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.

No Third-Party Beneficiaries: Except as expressly stated (e.g., Apple as a third-party beneficiary), these Terms do not create any third-party beneficiary rights.

22. Contact Us

If you have questions about these Terms, please contact us:

Twin Technologies, Inc.

Acknowledgment

BY USING TWIN, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, INCLUDING:

  • The binding arbitration and class action waiver provisions (Section 16)
  • The limitation of liability provisions (Section 14)
  • The assumption of risk provisions (Section 6)
  • The AI processing consent (Section 7)
  • The content license grant (Section 5)
  • The Privacy Policy at https://thetwin.app/privacy